What is wrong with parents these days !?

Okay so I am pretty darn mad right now !! Ok so at about 5 or 6 today, I went shopping at publix to get some quick groceries when I was in the frozen foods section and I had a perfect view of the lane right in front. There was the adorable six year old girl, who I later found out was named Caroline and her mother who seemed pretty full of herself checking out. Well, Caroline asked her mom if she could get a fish. So her mom said no and walked away. Caroline was upset and sat down on the ground right where she was and to my surprise the cashier and everyone behind hem just kept moving and didn't regard the child at all !! I'm like WTHeck ?!? So I left for like two minutes to get a cart and set some juice and came back to check on the child, and she was still there. So now it's been about 5 min since the whole incident happened. Well I went up to the child and introduced myself and showed her my daughter's pictures and tried to make her fell safe. So i took her and talked with her and we stood by the door. And waited a FULL ten. Minutes before her mother came back with a latte and a yogurt !! Then she came Up to me, GARED at me and snatched the choked away from my hand ! I was just completely appalled by this mother's actions and I just can't get over this. My husband thinks she's some crazy lunatic and doesn't need a child. I feel really bad for Caroline. What are your thought on this ?